Cancellation or Change Period

How is a SENDA cancelled?

Please contact us by e-mail: hello@sendaecoway.com

How far in advance can I cancel?

Cancellation is generally possible up to 72 hours before the activity. In case of cancellation within 72 hours or less, Senda Ecoway will not reimburse the activity.

However, some activities have a different cancellation policy, according to those established by the provider. Check this information by calling +34 696 80 78 61, sending an email to hello@sendaecoway.com or visiting the cancellation form on the provider's website.

Some accommodations have a different cancellation policy, according to those established by the provider. Check this information by contacting by phone at +34 696 80 78 61, by sending an email to hello@sendaecoway.com or by visiting the cancellation form on the provider's website.

What happens if it is cancelled for reasons of the SENDA provider?

You can choose a different date to enjoy your SENDA

You can choose to change SENDA

We will reimburse you the amount of the SENDA purchased.

Can I change the date of my SENDA?

Only one change is allowed.

This change is subject to availability.

The change of date must be notified 72 hours in advance.

Can I change the SENDA?

Not allowed.

Mail from contacto:hello@sendaecoway.com

Climatic conditions

Occasionally, for the safety of our clients, we may be forced to close an activity within a SENDA or an entire SENDA. This will always happen for reasons beyond the control of SENDA Ecoway but for a justified cause.

In this case, SENDA clients may choose to:

Change the date of the SENDA to use it on any other day within 30 days from the date of booking.

Change the SENDA for a similar one, to be determined by the staff in charge, so that it can carry out its activity on the scheduled date.

Complaints, Complaints, Opinions, Ideas

At Senda we work as intermediaries between companies and end clients, so it is the responsibility of each of the collaborating companies to maintain a quality service in accordance with the offer described. In this sense, the service providers during the routes are the only ones responsible for the proper functioning of the same. However, we have our complaints book available to our customers for any problems that may arise during the purchase process.

Do you have comments on the SENDA platform and its services?

If you would like to tell us about the brokerage services provided by SENDA Ecoway, you can contact our company through any of our online communication channels:

Email hello@sendaecoway.com

Web form www.sendaecoway.com