{"id":3333,"date":"2024-10-24T10:55:05","date_gmt":"2024-10-24T10:55:05","guid":{"rendered":"https:\/\/sendaecoway.com\/?page_id=3333"},"modified":"2024-10-24T10:57:25","modified_gmt":"2024-10-24T10:57:25","slug":"politique-de-modifications-et-dannulations","status":"publish","type":"page","link":"https:\/\/sendaecoway.com\/fr\/politica-de-cambios-y-cancelaciones\/","title":{"rendered":"Politique de modifications et d'annulations"},"content":{"rendered":"
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P\u00e9riode d'annulation ou de modification<\/strong><\/h2>\n

Comment annuler un SENDA ?<\/h3>\n

Contactez-nous par courriel\u00a0: hello@sendaecoway.com<\/p>\n

Combien de temps \u00e0 l'avance puis-je annuler ?<\/h3>\n

L'annulation est g\u00e9n\u00e9ralement possible jusqu'\u00e0 72 heures avant l'activit\u00e9. Pour les annulations effectu\u00e9es 72 heures ou moins avant l'activit\u00e9, Senda Ecoway ne proc\u00e9dera \u00e0 aucun remboursement.<\/p>\n

Cependant, certaines activit\u00e9s ont des conditions d'annulation diff\u00e9rentes, d\u00e9finies par le prestataire. Vous pouvez consulter ces informations en appelant le +34 696 80 78 61, en envoyant un courriel \u00e0 hello@sendaecoway.com ou en visitant la page d'annulation sur le site web du prestataire.<\/p>\n

Les conditions d'annulation varient selon les h\u00e9bergements. Pour plus d'informations, veuillez contacter le prestataire par t\u00e9l\u00e9phone au +34 696 80 78 61, par courriel \u00e0 hello@sendaecoway.com ou consulter la page d\u00e9di\u00e9e aux annulations sur son site web.<\/p>\n

Que se passe-t-il si l'annulation est due \u00e0 des raisons li\u00e9es au prestataire SENDA\u00a0?<\/h3>\n

Vous pouvez choisir une autre date pour profiter de votre SENDA<\/p>\n

Vous pouvez choisir de changer de chemin<\/p>\n

Nous vous rembourserons le montant du SENDA achet\u00e9.<\/p>\n

Puis-je modifier la date de mon SENDA\u00a0?<\/h3>\n

Une seule modification est autoris\u00e9e.<\/p>\n

Cette modification est soumise \u00e0 disponibilit\u00e9.<\/p>\n

Le changement de date doit \u00eatre notifi\u00e9 72 heures \u00e0 l'avance.<\/p>\n

Puis-je changer de chemin ?<\/h3>\n

Interdit.<\/p>\n

Adresse \u00e9lectronique de contact : hello@sendaecoway.com<\/p>\n

Conditions m\u00e9t\u00e9orologiques<\/h2>\n

Il peut arriver, pour la s\u00e9curit\u00e9 de nos clients, que nous soyons contraints de fermer une activit\u00e9 sur un sentier ou un sentier entier. Ces fermetures sont toujours dues \u00e0 des circonstances ind\u00e9pendantes de la volont\u00e9 de SENDA Ecoway, mais justifi\u00e9es.<\/p>\n

Dans ce cas, les clients de SENDA pourront choisir\u00a0:<\/p>\n

Modifiez la date du SENDA pour l'utiliser \u00e0 n'importe quel autre jour dans les 30 jours suivant la date de r\u00e9servation.<\/p>\n

Modifier l'itin\u00e9raire pour un itin\u00e9raire similaire, qui sera d\u00e9termin\u00e9 par le personnel responsable, afin qu'il puisse mener \u00e0 bien son activit\u00e9 \u00e0 la date pr\u00e9vue.<\/p>\n

Plaintes, r\u00e9clamations, opinions, id\u00e9es<\/strong><\/h2>\n

Chez Senda, nous agissons en tant qu'interm\u00e9diaires entre les entreprises et les clients finaux. Il incombe donc \u00e0 chacune de nos entreprises partenaires de fournir un service de qualit\u00e9 conforme \u00e0 l'offre d\u00e9crite. \u00c0 cet \u00e9gard, les prestataires de services le long des itin\u00e9raires sont seuls responsables du bon d\u00e9roulement de leurs op\u00e9rations. Toutefois, un registre des r\u00e9clamations est \u00e0 la disposition de nos clients en cas de probl\u00e8me lors de la r\u00e9servation.<\/p>\n

Avez-vous des commentaires concernant la plateforme SENDA et ses services\u00a0?<\/h2>\n

Si vous souhaitez nous faire part des services d'interm\u00e9diation fournis par SENDA Ecoway, vous pouvez contacter notre soci\u00e9t\u00e9 via l'un de nos canaux de communication en ligne\u00a0:<\/p>\n

Envoyez un e-mail \u00e0 hello@sendaecoway.com<\/p>\n

Formulaire Web www.sendaecoway.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Periodo de Cancelación o Cambios ¿Cómo se cancela una SENDA? Contacta con nosotros a través del mail: hello@sendaecoway.com ¿Con cuanta antelación puedo cancelar? 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