{"id":3333,"date":"2024-10-24T10:55:05","date_gmt":"2024-10-24T10:55:05","guid":{"rendered":"https:\/\/sendaecoway.com\/?page_id=3333"},"modified":"2024-10-24T10:57:25","modified_gmt":"2024-10-24T10:57:25","slug":"cancellation-and-change-policy","status":"publish","type":"page","link":"https:\/\/sendaecoway.com\/en\/politica-de-cambios-y-cancelaciones\/","title":{"rendered":"Change and cancellation policy"},"content":{"rendered":"
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Cancellation or Change Period<\/strong><\/h2>\n

How is a SENDA cancelled?<\/h3>\n

Please contact us by e-mail: hello@sendaecoway.com<\/p>\n

How far in advance can I cancel?<\/h3>\n

Cancellation is generally possible up to 72 hours before the activity. In case of cancellation within 72 hours or less, Senda Ecoway will not reimburse the activity.<\/p>\n

However, some activities have a different cancellation policy, according to those established by the provider. Check this information by calling +34 696 80 78 61, sending an email to hello@sendaecoway.com or visiting the cancellation form on the provider's website.<\/p>\n

Some accommodations have a different cancellation policy, according to those established by the provider. Check this information by contacting by phone at +34 696 80 78 61, by sending an email to hello@sendaecoway.com or by visiting the cancellation form on the provider's website.<\/p>\n

What happens if it is cancelled for reasons of the SENDA provider?<\/h3>\n

You can choose a different date to enjoy your SENDA<\/p>\n

You can choose to change SENDA<\/p>\n

We will reimburse you the amount of the SENDA purchased.<\/p>\n

Can I change the date of my SENDA?<\/h3>\n

Only one change is allowed.<\/p>\n

This change is subject to availability.<\/p>\n

The change of date must be notified 72 hours in advance.<\/p>\n

Can I change the SENDA?<\/h3>\n

Not allowed.<\/p>\n

Mail from contacto:hello@sendaecoway.com<\/p>\n

Climatic conditions<\/h2>\n

Occasionally, for the safety of our clients, we may be forced to close an activity within a SENDA or an entire SENDA. This will always happen for reasons beyond the control of SENDA Ecoway but for a justified cause.<\/p>\n

In this case, SENDA clients may choose to:<\/p>\n

Change the date of the SENDA to use it on any other day within 30 days from the date of booking.<\/p>\n

Change the SENDA for a similar one, to be determined by the staff in charge, so that it can carry out its activity on the scheduled date.<\/p>\n

Complaints, Complaints, Opinions, Ideas<\/strong><\/h2>\n

At Senda we work as intermediaries between companies and end clients, so it is the responsibility of each of the collaborating companies to maintain a quality service in accordance with the offer described. In this sense, the service providers during the routes are the only ones responsible for the proper functioning of the same. However, we have our complaints book available to our customers for any problems that may arise during the purchase process.<\/p>\n

Do you have comments on the SENDA platform and its services?<\/h2>\n

If you would like to tell us about the brokerage services provided by SENDA Ecoway, you can contact our company through any of our online communication channels:<\/p>\n

Email hello@sendaecoway.com<\/p>\n

Web form www.sendaecoway.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Periodo de Cancelación o Cambios ¿Cómo se cancela una SENDA? Contacta con nosotros a través del mail: hello@sendaecoway.com ¿Con cuanta antelación puedo cancelar? La cancelación...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3333","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de cambios y cancelaciones - Senda Ecoway<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sendaecoway.com\/en\/cancellation-and-change-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de cambios y cancelaciones - Senda Ecoway\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sendaecoway.com\/en\/cancellation-and-change-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Senda Ecoway\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sendaecoway\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-24T10:57:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sendaecoway.com\/wp-content\/uploads\/2024\/10\/619797bf655bee433c2dff8c_LOGOTIPO-OFICIAL-2-1024x413-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"413\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sendaecoway.com\/politica-de-cambios-y-cancelaciones\/\",\"url\":\"https:\/\/sendaecoway.com\/politica-de-cambios-y-cancelaciones\/\",\"name\":\"Pol\u00edtica de cambios y cancelaciones - Senda Ecoway\",\"isPartOf\":{\"@id\":\"https:\/\/sendaecoway.com\/#website\"},\"datePublished\":\"2024-10-24T10:55:05+00:00\",\"dateModified\":\"2024-10-24T10:57:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sendaecoway.com\/politica-de-cambios-y-cancelaciones\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sendaecoway.com\/politica-de-cambios-y-cancelaciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sendaecoway.com\/politica-de-cambios-y-cancelaciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/sendaecoway.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de cambios y cancelaciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sendaecoway.com\/#website\",\"url\":\"https:\/\/sendaecoway.com\/\",\"name\":\"Senda Ecoway Experiencias Sostenibles\",\"description\":\"Ofrecemos experiencias personalizadas y sostenibles. 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