Legal terms, conditions, privacy and cookies

Contact Details

In accordance with article 10 of the Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE), following are the identification details of the holder of the web site.

This web site is holded by SENDA ECOWAY, S.L.

Address:

Calle San Francisco, 4, 38300 La Orotava, Santa Cruz de Tenerife

SPAIN

Registry and Tax Data

SENDA ECOWAY, S.L. (THE HOLDER) is in possesion of Fiscal Identification Code B76724251.

He is registered as a professional in the Economics Activity section 2132, which corresponds to Telecommunications Services.

Disclaimer

THE HOLDER is able to modify, without prior notice, the information held in his web site, together with its configuration and presentation. THE HOLDER does not guarantee the absence of interruptions or errors in the access to the web site, in its contents, nor that this is updated, although he will deploy his strongest efforts for, where appropriate, avoid them, correct them or update them.

THE HOLDER is not responsible for any direct or indirect damages, even those caused to computer systems and introduction of existing viruses in the net, due to the normal browsing activity needed for the use to this web site.
THE HOLDER is committed to NOT DISPLAYING ANY MISLEADING ADVERTISING. In this sense, will not be considered as such those formal or numerical errors that may be found throughout the content of the sections within sendaecoway.com produced as a result of maintenance and/or incomplete or faulty upgrading of the information contained in those sections. THE HOLDER, as a consequence, of what is herein stated, is committed to correct it as soon as he is aware of those errors.

THE HOLDER is not responsible for any breaches of regulations the User may incur in his/her access to this web site and/or in the use of the information therein contained.

THE HOLDER is not responsible for any damages produced or that may be produced, despite of their nature, as a result of the use of the information, of the subjects covered within the site and of the programs in it. The links and hypertext that enable the User access third-party features and services via the web https://sendaecoway.com, do not belong nor are under control of the HOLDER, hence, he is not responsible for the information therein included nor for any effects that could result from that information.

Ultimately, the User is the sole responsible for the use he or she does on services, contents, links and hypertext included within the HOLDER’s website.

Industrial and Intellectual Property Rights

All the contents in the web, unless otherwise stated, are the exclusive property of the HOLDER and, including but not limited to, design, graphic design, source code, logos, texts, graphics, images, photographs and all other elements in the Website.

THE HOLDER does not grant the User any type of license or authorization for personal use over his industrial and intellectual property rights or over any other right related to his Web and the services served within it.

For this reason, the User recognizes that the reproduction, transformation and, on the whole, any other use, by any means, of all or a part of the contents of this Web, constitutes an infringement of the holder’s intellectual and/or industrial rights.

The User, solely and exclusively, is entitled to use the material in this Web site for his or her persona and private use, thus its use for commercial or illicit use is prohibited.

In pursuance of the provisions in Articles 8 and 32.1, paragraph second, in the Ley de Propiedad Intelectual, the User is expressly prohibited from reproducing, distributing and publicly communicate, including the availability mode, of the totality or part of the contents in this Web page, with commercial purposes, on any media and by any means, without prior consent of the HOLDER.

THE HOLDER shall ensure observation of the aforementioned rules and of the rightful use of the contents within his Web site, and he shall take the civil or penal actions pertaining in case of infringement or breach of these rights by the User.

Terms and Conditions

SENDA Ecoway offers you a comprehensive and multiproduct experience that will put you in contact with different activities and collaborating partners. Senda Ecoway has been created as the first online platform devoted exclusively to marketing sustainable tourism experiences. We design our own routes working in close cooperation with our suppliers. We combine different products and services strategically to create innovative, responsible and attractive experiences.

Payment method

Payments for SENDAs are made online through the SENDA Ecoway SL website and must be made in advance as soon as availability is confirmed. Payment can be made by credit card or Paypal.

Proof of Purchase

You will immediately receive an e-mail confirmation to the address provided and this will automatically generate a receipt for your purchase.

How do I prove I am a SENDER to the different service suppliers?

As soon as you complete your purchase, you will receive the corresponding voucher by e-mail.

It is important that you have with you the password issued with your booking. This is your confirmation showing that you are entitled to the services of our suppliers. It will be requested in the various establishments visited.

This identifier is all you need.

To avoid the need to print out the voucher, we recommend you store it on your phone

You can choose between various forms of identification:

  • Individual password
  • Digital verification

How do I obtain an invoice for my purchase?

You can request an invoice for any product bought on our website by writing to the following e-mail address: [email protected] Don’t forget to include:

  • Your booking reference
  • The name of the person or company in whose name the invoice is to be issued
  • Your NIF or CIF tax number
  • Your full address, including postcode, name of town/city and province

Your invoice will be sent to you by e-mail

When will my SENDA booking and date be confirmed?

You will receive instant confirmation both on screen and to the e-mail address provided when making the booking. Our booking system automatically generates a purchase confirmation as soon as payment is received. This confirmation contains all the details of the booking and proof of purchase.

The date requested may already be full, in which case we will suggest alternative dates or services for you to choose from!

Cancellations and Amendments

How do I cancel a SENDA?

Contact us by e-mail on [email protected]

What cancellation notice do I need to give?

For purchases made less than a week before the date of the Senda: within 3 hours of purchase.

For purchases made more than a week before the date of the Senda: within 48 hours of purchase.

What happens in the event of a cancellation by the SENDA supplier?

You can choose a different date for your SENDA

You can change your SENDA

We will refund the cost of the SENDA purchased

Can I change the date of my SENDA?

A maximum of one change is allowed.

Changes are subject to availability.

Date changes must be notified at least 48 hours in advance.

Any changes must be used within 30 days

Can I change SENDA?

Not permitted.

Contact e-mail: [email protected]

Weather conditions

For reasons of client safety, we may occasionally be forced to cancel an activity which is part of a SENDA or even the entire SENDA. Where this occurs, it will always be for reasons beyond the control of SENDA Ecoway but warranted in all cases.

In such cases SENDA clients may choose between:

  • A change of date for their SENDA, to be used on any day up to 30 days from the original date.
  • An alternative SENDA on the same date.

Complaints, opinions, suggestions

Senda are mere intermediaries between the companies and the client and it is the responsibility of each firm that works with us to provide a quality service that matches the description offered. In this regard, the suppliers of the services on our routes are solely responsible for the correct functioning of the latter. Nonetheless, we have a complaints book for customers to record any issues that may arise during the booking process.

Give us your views on SENDA Ecoway

Your opinions are very valuable both for us and for other SENDA users. Share them on our website www.sendaecoway.com or by e-mail on [email protected] We can pass your opinion on to a collaborating partner, if you would like us to.

Do you have a complaint about your SENDA or the partners who work with us?

Complaints or claims relating to services provided by one of our partners should be addressed directly to the partner in question, although we would appreciate it if you could notify us in order to help us improve.

You can use either of our online channels:

E-mail to [email protected]

Web form on web www.sendaecoway.com

Do you have comments to make on the SENDA platform and services?

If you would like to comment on the intermediation services provided by SENDA Ecoway, please feel free to contact us using either of our online communication channels:

E-mail to [email protected]

Web form on www.sendaecoway.com

Privacy Policy

In compliance with the Ley Orgánica 15/1999, as of 13th December, on Protección de Datos de Carácter Personal (LOPD), we inform you that the personal data you provide us through our contact email and web form, will be treated confidentially and will be stored in computer files held by Francisco Javier SENDA ECOWAY, S.L. García-Talavera (THE HOLDER), which will be properly registered at the Agencia Española de Protección de Datos (www.agpd.es).

In accordance with the regulations in force with regard to data protection (LOPD), as well as to information society services and electronic commerce (LSSICE), the USER shall consent that his/her data be loaded into files held by THE HOLDER in order to ease the provision of the servicers requested (on-line sales) and the foreseeable submission of information about promotions or other reasons in which THE HOLDER must contact the User/customer.

THE HOLDER is fully committed to NOT SENDING COMMERCIAL COMMUNICATIONS WITHOUT THE PROPER IDENTIFICATION, in accordance with Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico. To these effects all commercial communication sent TO CLIENTS AND/OR USERS of https://sendaecoway.com will be considered as such as long as its purpuse is to maintain the existing relationship between the customer and/or user and THE HOLDER, together with the development of information tasks, and other specific activities specific to the services provided by https://sendaecoway.com

At all events, THE HOLDER shall observe the obligation to keep personal data collected and stored in his files confidentially, in compliance the rules in force with regard to personal data protection.

Consent for promotional purposes: You explicitly consent and authorize the HOLDER to process your personal data, with the aim o use those for advertising campaigns promoted by https://sendaecoway.com and, ultimately, you consent the submission of commercial communications via any way be it electronic (telephone, fax, electronic mail, sms, mms, etc.) or not electronic (postal mail, etc.), not being the abovementioned ways a closed list, as long as it has the purpose of keeping the existing relationship between the customer and/or user and THE HOLDER, together with the deployment of information tasks, and other activities relevant to services provided by https://sendaecoway.com.

You can cancel your consent to advertising purposes as stated in the procedure in Enforcement of ARCO Rights.

By accepting the data protection policy, you declare that you have been informed on the terms of Art. 5.1 of the Ley Orgánica 15/1999, as of 13th December, de Protección de Datos de Carácter Personal and that you grant your consent to processing your personal data for the abovementioned purposes, notwithstanding the corresponding ARCO rights or the dismissal of the granted consent.

THE HOLDER reserves the right to modify his privacy policy at this discretion, or in accordance to legislation changes, jurisprudential or within business practices.

If THE HOLDER will introduce any modification, the new text will be published in this Web site, where the User will become aware of the privacy policy in force by https://sendaecoway.com.

The interested party will be able to exercise his/her right to access, correction, cancellation and opposition by mailing a registered letter, or equivalent way with receipt confirmation, to THE HOLDER, to Camino Oliver, 7, 38006 Santa Cruz de Tenerife, Canary Islands, Spain, or to the electronic address: [email protected] The request shall include the interested party’s name and surname of , a copy of a ID card and, in cases where accepted, of the legal representative, together with supporting documentation of such condition, request in which the claim is specified, address for notification purposes, claimant’s date and signature and supporting documentation of the request he/she requests. If the claim will not comprise all requirements specified, its remedy will be requested. Regarding the access right, this will only by denied when the claim is requested by a person other than the interested party. No compensation will be asked for in order to exercise the rights.

The promotor does not sell, rent nor makes available to third parties the personal data provided by the Users.

The user guarantees that the Personal Data provided are true and he/she shall become responsible for communicating any modification in them. The User is the only responsible for any damage or harm, direct or indirect, that might cause to the page’s holder or to any third party because of the fulling of the forms with false, inaccurate, incomplete or not up-to-date data.

The person in charge of the web page has adopted the necessary measures for the avoidance of alteration, loss, treatment or unauthorized access to personal data, according to technology’s state of the arte, nevertheless, the user shall be aware of the impregnability of security measure in the Internet.

The fulfillment of the forms in the web page, is to mean the explicit consent by the User of the loading of his/her personal data in the abovementioned computer file, held by the person in charge of the web.

In the event that personal data other than those of the person filling this form must be included, he/she must be informed about the extents or the contents in previous paragraphs.

When using and/or accessing the web https://sendaecoway.com, services and/or products by THE HOLDER or communication ways in any format, including electronic, paper-based or verbal, you confirm and accept that you have read, understood, accepted and retrospectively authorized the usage of your personal information which can be processed, collected and store don services, technological platforms and businesses in the United States of America, European Union and/or other countries outside the European Economic Area which might not offer an appropriate protection level for your personal data, so if you do not agree with any of the conditions herein stablished, you must not use and/or access the web site https://sendaecoway.com, services and/or products by THE HOLDER or communication ways in any format, including electronic, paper-based or verbal.

By providing us with personal and private information about yourself, you grant THE HOLDER to transfer your personal data to third companies. THE HOLDER will adopt all kind of security measures, so as, once transmitted, your personal information will be safe and be used only according to this policy. As far as the usage of some services is concerned, THE HOLDER, conforms to the United States of America and European Union Legal Protection Framework for Privacy as stated by the Department of Commerce of the United States (Privacy Shield) and the European Commission regarding collection, use and storage of personal data in member states in the European Economic Area and the USA. In order to obtain more information on the Privacy Shield and Legal Protection, you may see companies’ certifications in the USA at:
• http://export.gov/europeanunion/marketresearch/dataprivacysector/index.asp
• http://europa.eu/rapid/press-release_IP-16-216_en.htm

THE HOLDER may share some of the data collected with companies in the USA or other countries outside the European Economic Area or with other subsidiary companies of those in the USA or other countries outside the European Economic Area for the purposes stated in this Privacy Policy, which include identity verification, transactions records and/or the processing of payments, inter alia. Regardless the country or residence or that from where the information is provided, you authorize right away, tacitly, and irrevocably THE HOLDER to use your information in the United States and any other country in which THE HOLDER operates. You must take into account that the privacy laws and rules in some jurisdictions my differ from those in force in your country or residence. Some of those companies or subsidiary businesses have certified their bond to the Principles of Privacy of Legal Protection on notification, election, subsequent transfer, security, data integrity, access, compliance and execution. This privacy Policy applies to all personal information received by THE HOLDER in any format, including electronic, paper-based or verbal. When THE HOLDER gathers personal information directly from persons in the EEA, they shall be informed about the purposes for which their personal information is used.

Cookies policy

The web sendaecoway.com, as most other sites, uses cookies and third party cookies in order to improve the browsing experience of its users. Cookies are small text files which are stored into the browing device of user, be this a PC, tablet, smartphone or any other. The web sendaecoway.com uses the following cookies.

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